ReMAP Lead Management (LMS)™ – manages flow of leads from different channels through a scripted call center solution (including 3rd party dialer APIs), to qualify leads, set up appointments etc.
Features/Functions
- Acquire leads from multiple lead sources and channels (Call Centers, CRM systems, Storefronts – Physical and On-line, Scheduling systems, Affiliate Marketing sites), through direct interfaces with these sources
- Complete call center management with inbound and outbound configurable calling flows
- Receive leads through inbound calls and enter into system through schedulers
- Configurable scripting workflow to assist agents to handle calls in a step by step fashion
- Scheduling, confirmation, re-scheduling of appointments by outbound calling based on a set of configurable business rules
- Lead issue to the field
- Agent management by role, by skill level, by market
- Ease of extension to multiple call centers
- Lead scheduling prioritization based on market needs
- Various types of reporting to measure agent productivity, lead efficiency and quality, and throughput
- Integration with IVR (Five9)
- APIs for lead sourcing from external sources
- App/Adapter to Salesforce
- Capacity Management, Auto-assignment of leads to sales reps (based on sales reps’ calendars and based on store,market, product
- Lead value maximization by source, by market, by issue target
- Lead scoring, optimization (storefront, online/web, inbound calls, third party agencies), forecasting and resource planning (call center staff, sales)
Value
More Leads, Greater Throughput/Efficiency, Higher Lead Value
